America Online
I seem to have a knack for entering into contracts with thieves. This time it's AOL.
Commenced a 1 month free trial of AOL unlimited dial-up.
Due to numerous "technical problems" with the AOL software (i.e. it sucks), I decided to cancel my account at the end of the trial. I phoned AOL's customer disservice line, and got through to a Far Easten by the name of Morris Sebastian. Mr. Sebastian suggested a live chat with technical support, and offered a second month of free trial. He then sent me an email:
AOL steal £15.99 from my credit card, but I am not aware of this until I see it on my statement in a few weeks' time.
I finally cancel my account as technical support are still unable to resolve the issues with their software. (I.e. AOL Technical Support suck as badly as their software.)
AOL steal a further £15.99 from my credit card.
I discover both thefts on my credit card statement, and call AOL's customer disservice line. The Far Easten who answers refuses to consider the issue, deciding that there must be no problem, because she has decreed that there is no problem. I send an email to Morris Sebastian explaining the situation.
I phone customer disservices again, and get transferred to the cancellation department. This is in England (I'm a UK customer). The same thing happened when I cancelled my RAC membership - the Indian call centre transferred me to England as soon as I said the word cancel.
The person I speak to promises to refund these charges, and gave me a new cancellation number.
£31.98 is credited to my credit card.
The kleptomaniacs at AOL steal £15.99 from my credit card.
The cancellations department has moved to the Far East, but is unexpectedly courteous. Promises to refund the latest theft, and to steal no more.
I hope that resolving this doesn't take me as long as it did Jake, Vincent Ferrari, and Matt Lefkowitz (scroll down).
The latest theft is refunded.
15 August
Commenced a 1 month free trial of AOL unlimited dial-up.
12 September
Due to numerous "technical problems" with the AOL software (i.e. it sucks), I decided to cancel my account at the end of the trial. I phoned AOL's customer disservice line, and got through to a Far Easten by the name of Morris Sebastian. Mr. Sebastian suggested a live chat with technical support, and offered a second month of free trial. He then sent me an email:
hi
this is just to let you know that you will not be getting billed from 13 sep to 13 oct...............ok
You can save my screen name in your buddy list or save my e-mail address to be in touch with me in future.
Please, feel free to contact me through e-mail anytime if you have any future concern.
Looking forward to hear from you soon.........
Best wishes
AOL Member Services
Morris Sebastian
16 September
AOL steal £15.99 from my credit card, but I am not aware of this until I see it on my statement in a few weeks' time.
11 October
I finally cancel my account as technical support are still unable to resolve the issues with their software. (I.e. AOL Technical Support suck as badly as their software.)
15 October
AOL steal a further £15.99 from my credit card.
19 October
I discover both thefts on my credit card statement, and call AOL's customer disservice line. The Far Easten who answers refuses to consider the issue, deciding that there must be no problem, because she has decreed that there is no problem. I send an email to Morris Sebastian explaining the situation.
2 November
I phone customer disservices again, and get transferred to the cancellation department. This is in England (I'm a UK customer). The same thing happened when I cancelled my RAC membership - the Indian call centre transferred me to England as soon as I said the word cancel.
The person I speak to promises to refund these charges, and gave me a new cancellation number.
10 Novemnber
£31.98 is credited to my credit card.
17 November
The kleptomaniacs at AOL steal £15.99 from my credit card.
20 November
The cancellations department has moved to the Far East, but is unexpectedly courteous. Promises to refund the latest theft, and to steal no more.
I hope that resolving this doesn't take me as long as it did Jake, Vincent Ferrari, and Matt Lefkowitz (scroll down).
24 November
The latest theft is refunded.
posted by G. Eek! at
9:49 pm
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