One Stop Phone Shop
Sent: 12 Sep 2006
To: Customer Support <support@onestopphoneshop.co.uk>
I have received two cheques with regards to my August cash back claim (month 12), which was £68.50 for phone <Sony Ericsson#>, and £65 for phone <Nokia#>. However, both received cheques were for £65. Please forward the remaining balance of £3.50.
This regards Transaction <transaction#>, Customer <customer#>.
Yours Sincerely,
Date: 12 Sep 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< misc details ... Please note that it is almost impossible to get through on their customer "service" number >
Sent: 20 Oct 2006
To: support@onestopphoneshop.co.uk
I have received two cheques with regards to my August cash back claim (month 12), which was £68.50 for phone <Sony Ericsson#>, and £65 for phone <Nokia#>. However, both received cheques were for £65. Please forward the remaining balance of £3.50.
This regards Transaction <transaction#>, Customer <customer#>.
Yours Sincerely,
Date: 21 Oct 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Sent: 19 Nov 2006
To: support@onestopphoneshop.co.uk
I sent a query regarding my final cashback claim on 12 September. The reply was in the form of an automatic response saying "We aim to fully respond to all emails within 5 working days and will be in contact with you soon", but no such response was made. I sent a follow-up email on 20 October, which triggered the same automatic response, and I have not heard anything from you since.
Please cease ignoring this issue, and send a cheque for the £3.50 which you still owe me, otherwise I shall have to take further action.
Yours Sincerely,
Date: 23 Nov 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Dear
Thank you for your recent email.
I have looked into your account and can confirm that I have chase up this matter for you.
I have requested for this cheque to be sent out. Please allow 28 days to receive this.
I do apologise for this delay and any inconvenience this has caused.
We hope that you have found this information useful, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you
Kind regards
Sent: 10 Dec 2006
To: support@onestopphoneshop.co.uk
I purchased a Motorola L6 from you (O2) on 24 July. There was supposed to be an Auto Chequeback of £51 "credited within 90 days", but I have yet to see it. This is for Transaction 93305527, phone no. <Sony Ericsson#>, customer no. 44779469. Please could you tell me why this has still not arrived?
Yours Sincerely,
Date: 10 Dec 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 12 Dec 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Dear
Thank you for your recent e-mail.
I would like to start by apologising that you have not as yet received the auto cash back cheque you are due to receive within 90 days of
connection.
I have today forwarded your details to our direct credit team who will arrange for our headoffice to raise your cheque.
I apologise for the delay in receiving your cheque, this is due to a system error were some of our customers didn't receive there automated cheque. This has now being rectified and we are ensuring all customers will receive their direct credit as quickly as possible.
If you have any further queries please contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you.
Kind regards
Sent: 14 Jan 2007
To: Customer Support <support@onestopphoneshop.co.uk>
I wrote to you on several occasions between 12 September and 19 November, regarding a £3.50 shortfall in cashback for phone <Sony Ericsson#>. You finally replied on 23 November, promising that a cheque has been sent out, and that I will receive it within 28 days. This has still not arrived.
On 24 July, not yet being aware of the depths of your dishonesty, I purchased a new phone <Motorola#>. The chequeback of £51 never arrived, and I wrote to you about this on 10 December. You replied on 12 December, promising that a "system error" "has now being rectified", but I have still not received this chequeback.
If these issues are not rectified promptly and satisfactorily, I shall be forced to take the matter further with OFTEL and/or the courts.
Yours Sincerely,
Date: 14 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 18 Jan 2007
From: "Customer Support" <support@onestopphoneshop.co.uk>
Dear
Thank you for your recent email.
I have looked into your account and can confirm that your cash back amounts for the number <Motorola#> are :
Motorola L6 on O2 125 with £3300 Cashback
Change Date : 2006-07-21
Total Amount : 300
Description : 300 cashback
Direct Credit : 51
Network Contribution : £30
Month 4 Amount : £383
Month 8 Amount : £383
Month 12 Amount : £383
I can confirm that your auto cheque £51 has been raised today, and the only cheque that you have claimed for is £83 on 11th December which has been sent out to you.
I hope that this has answered your query for you.
We hope that you have found this information useful, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you
Kind regards
Sent: 20 Jan 2007
To: Customer Support <support@onestopphoneshop.co.uk>
Thank you for raising my auto cheque of £51; I hope that this time, it actually arrives.
As regards to my claim for £3.50, this relates to a cashback claim last August. This was for £68.50 and £65, but two £65 checks were sent. You actually promised to send this an email on 23 November, but it never arrived.
Yours Sincerely,
Date: 20 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 25 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your recent e-mail.
The information you have provided us with is unfortunately not enough for us to identify your account. Please can you send us one or more of the following:
Your One Stop Phone Shop account or transaction number.
Your order i.d. number.
Your full name, address and post code.
Once we receive this additional information we can look in to solving your query.
We hope that you have found this information useful, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you.
Kind regards,
Sent: 27 Jan 2007
To: Customer Support <support@onestopphoneshop.co.uk>
My email referred to customer <customer#> transaction <transaction#>. My address is ----------.
Yours Sincerely,
Date: 27 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
1 Feb 2007
Received a cheque for £51.
Progress ...
Sent: 11 Feb 2007
To: Customer Support <support@onestopphoneshop.co.uk>
Regarding: Transaction <transaction#>, Customer <customer#>.
Address: ----------.
On 29 July '05, I purchased two phones from you; a Sony Ericsson (<Sony Ericsson#>), and a Nokia 6630 (<Nokia#>). Both of these phones came with a series of cashback offers; month 12 (August '06) was £68.50 for the Sony phone, and £65 for the Nokia. However, you sent two cheques of £65 each, a shortfall of £3.50.
On 12 September '06, I wrote to you about this shortfall in cashback. You ignored this email, so I wrote again on 20 October, and again on 19 November. On 23 November, you finally replied, promising a cheque within 28 days.
This did not arrive, so I wrote again on 14 January. Your reply on 18 January completely ignored the problem which I had written about, so I responded with further clarification (i.e. repeating what I had already told you) on 20 January.
On 25 January, you asked for a repeat of identifying information which I had already given you, even though all my emails are digitally signed. I sent you this on 27 January, and have not heard from you since.
Please stop evading this issue, and start acting like a mature, responsible company.
Yours Sincerely,
Date: 11 Feb 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 13 Feb 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your recent email.
Firstly, please accept our apologies for the level of service you feel you have received.
I can confirm a cheque of £3.50 has been raised for the shortfall in your final cash back. This is for number <Sony Ericsson#> and can be expected within approximately 14 working days. However, the number of was in fact correct at a value of £65 according to the deal you took the phone out on.
I hope this rectifies any issues you may have had. If you any further queries do not hesitate to contact us by email at support@onestopphoneshop.co.uk or by contacting our customer services team on 0871 423 0404.
Kind regards
Date: 23 Feb 2007
Success! A cheque for £3.50 arrived.
To: Customer Support <support@onestopphoneshop.co.uk>
I have received two cheques with regards to my August cash back claim (month 12), which was £68.50 for phone <Sony Ericsson#>, and £65 for phone <Nokia#>. However, both received cheques were for £65. Please forward the remaining balance of £3.50.
This regards Transaction <transaction#>, Customer <customer#>.
Yours Sincerely,
Date: 12 Sep 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< misc details ... Please note that it is almost impossible to get through on their customer "service" number >
Sent: 20 Oct 2006
To: support@onestopphoneshop.co.uk
I have received two cheques with regards to my August cash back claim (month 12), which was £68.50 for phone <Sony Ericsson#>, and £65 for phone <Nokia#>. However, both received cheques were for £65. Please forward the remaining balance of £3.50.
This regards Transaction <transaction#>, Customer <customer#>.
Yours Sincerely,
Date: 21 Oct 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Sent: 19 Nov 2006
To: support@onestopphoneshop.co.uk
I sent a query regarding my final cashback claim on 12 September. The reply was in the form of an automatic response saying "We aim to fully respond to all emails within 5 working days and will be in contact with you soon", but no such response was made. I sent a follow-up email on 20 October, which triggered the same automatic response, and I have not heard anything from you since.
Please cease ignoring this issue, and send a cheque for the £3.50 which you still owe me, otherwise I shall have to take further action.
Yours Sincerely,
Date: 23 Nov 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Dear
Thank you for your recent email.
I have looked into your account and can confirm that I have chase up this matter for you.
I have requested for this cheque to be sent out. Please allow 28 days to receive this.
I do apologise for this delay and any inconvenience this has caused.
We hope that you have found this information useful, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you
Kind regards
Sent: 10 Dec 2006
To: support@onestopphoneshop.co.uk
I purchased a Motorola L6 from you (O2) on 24 July. There was supposed to be an Auto Chequeback of £51 "credited within 90 days", but I have yet to see it. This is for Transaction 93305527, phone no. <Sony Ericsson#>, customer no. 44779469. Please could you tell me why this has still not arrived?
Yours Sincerely,
Date: 10 Dec 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 12 Dec 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Dear
Thank you for your recent e-mail.
I would like to start by apologising that you have not as yet received the auto cash back cheque you are due to receive within 90 days of
connection.
I have today forwarded your details to our direct credit team who will arrange for our headoffice to raise your cheque.
I apologise for the delay in receiving your cheque, this is due to a system error were some of our customers didn't receive there automated cheque. This has now being rectified and we are ensuring all customers will receive their direct credit as quickly as possible.
If you have any further queries please contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you.
Kind regards
Sent: 14 Jan 2007
To: Customer Support <support@onestopphoneshop.co.uk>
I wrote to you on several occasions between 12 September and 19 November, regarding a £3.50 shortfall in cashback for phone <Sony Ericsson#>. You finally replied on 23 November, promising that a cheque has been sent out, and that I will receive it within 28 days. This has still not arrived.
On 24 July, not yet being aware of the depths of your dishonesty, I purchased a new phone <Motorola#>. The chequeback of £51 never arrived, and I wrote to you about this on 10 December. You replied on 12 December, promising that a "system error" "has now being rectified", but I have still not received this chequeback.
If these issues are not rectified promptly and satisfactorily, I shall be forced to take the matter further with OFTEL and/or the courts.
Yours Sincerely,
Date: 14 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 18 Jan 2007
From: "Customer Support" <support@onestopphoneshop.co.uk>
Dear
Thank you for your recent email.
I have looked into your account and can confirm that your cash back amounts for the number <Motorola#> are :
Motorola L6 on O2 125 with £3300 Cashback
Change Date : 2006-07-21
Total Amount : 300
Description : 300 cashback
Direct Credit : 51
Network Contribution : £30
Month 4 Amount : £383
Month 8 Amount : £383
Month 12 Amount : £383
I can confirm that your auto cheque £51 has been raised today, and the only cheque that you have claimed for is £83 on 11th December which has been sent out to you.
I hope that this has answered your query for you.
We hope that you have found this information useful, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you
Kind regards
Sent: 20 Jan 2007
To: Customer Support <support@onestopphoneshop.co.uk>
Thank you for raising my auto cheque of £51; I hope that this time, it actually arrives.
As regards to my claim for £3.50, this relates to a cashback claim last August. This was for £68.50 and £65, but two £65 checks were sent. You actually promised to send this an email on 23 November, but it never arrived.
Yours Sincerely,
Date: 20 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 25 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your recent e-mail.
The information you have provided us with is unfortunately not enough for us to identify your account. Please can you send us one or more of the following:
Your One Stop Phone Shop account or transaction number.
Your order i.d. number.
Your full name, address and post code.
Once we receive this additional information we can look in to solving your query.
We hope that you have found this information useful, however if we can be of any further assistance please do not hesitate to contact our Customer Service Team on 0871 423 0404 or contact customer support on support@onestopphoneshop.co.uk and we will be happy to help you.
Kind regards,
Sent: 27 Jan 2007
To: Customer Support <support@onestopphoneshop.co.uk>
My email referred to customer <customer#> transaction <transaction#>. My address is ----------.
Yours Sincerely,
Date: 27 Jan 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
1 Feb 2007
Received a cheque for £51.
Progress ...
Sent: 11 Feb 2007
To: Customer Support <support@onestopphoneshop.co.uk>
Regarding: Transaction <transaction#>, Customer <customer#>.
Address: ----------.
On 29 July '05, I purchased two phones from you; a Sony Ericsson (<Sony Ericsson#>), and a Nokia 6630 (<Nokia#>). Both of these phones came with a series of cashback offers; month 12 (August '06) was £68.50 for the Sony phone, and £65 for the Nokia. However, you sent two cheques of £65 each, a shortfall of £3.50.
On 12 September '06, I wrote to you about this shortfall in cashback. You ignored this email, so I wrote again on 20 October, and again on 19 November. On 23 November, you finally replied, promising a cheque within 28 days.
This did not arrive, so I wrote again on 14 January. Your reply on 18 January completely ignored the problem which I had written about, so I responded with further clarification (i.e. repeating what I had already told you) on 20 January.
On 25 January, you asked for a repeat of identifying information which I had already given you, even though all my emails are digitally signed. I sent you this on 27 January, and have not heard from you since.
Please stop evading this issue, and start acting like a mature, responsible company.
Yours Sincerely,
Date: 11 Feb 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your email to OneStopPhoneShop.
We aim to fully respond to all emails within 5 working days and will be in contact with you soon, although at present we are experiencing an unprecedented volume of queries and as a result this may take longer.
If you feel that your query is of a more urgent nature, our Customer Service Team are available on 0871 423 0404 to take your call.
< etc. >
Date: 13 Feb 2006
From: "Customer Support" <support@onestopphoneshop.co.uk>
Thank you for your recent email.
Firstly, please accept our apologies for the level of service you feel you have received.
I can confirm a cheque of £3.50 has been raised for the shortfall in your final cash back. This is for number <Sony Ericsson#> and can be expected within approximately 14 working days. However, the number of was in fact correct at a value of £65 according to the deal you took the phone out on.
I hope this rectifies any issues you may have had. If you any further queries do not hesitate to contact us by email at support@onestopphoneshop.co.uk or by contacting our customer services team on 0871 423 0404.
Kind regards
Date: 23 Feb 2007
Success! A cheque for £3.50 arrived.
posted by G. Eek! at
9:23 pm
0 Comments:
Post a Comment
Subscribe to Post Comments [Atom]
<< Home